Post by account_disabled on Jan 27, 2024 4:55:55 GMT
You have come across voice menus and IVR more than once. “To select accounting, press 1, to contact technical support - 2. To enter the internal number of an employee, press 3” - this is it. The voice menu helps to process calls efficiently, directing them directly to the department that the client chooses. In this article, we will describe how to use extensions to forward customers directly to the desired department. Reading time: 9 minutes How does the voice menu with extension numbers work? Common mistakes when connecting IVR Other ways to use extensions 1. Make a separate number for accounting 2. Hide an employee’s personal mobile phone 3. Provide personal managers for key clients 4. Use for segmentation of calls from mobile phones Conclusions: extension numbers in a virtual PBX Ringostat always recommends setting up such redirection between company departments.
Why is it important: By Fax Lists directing calls to the right employee or department, you save time, reduce the load on the secretary and avoid the influence of the human factor. You can handle calls outside of business hours. To do this, it is enough to install an audio recording that will inform you about the company’s work schedule. The caller will be able to leave a voice message. Using audio recordings, you can inform the client about discounts, promotions, or congratulate you on holidays. Build effective communication with Ringostat telephony Connect a virtual PBX in one business day and receive calls anywhere in the world Try for free How does the voice menu with extension numbers work? The redirection mechanism is very simple: The client dials your phone number.
Then he gets into the voice menu, where he is listed with extension numbers and the corresponding company departments: sales department, purchasing department, customer support, etc. When dialing such an extension number, the client goes directly to the desired manager (if he is assigned a personal number) or to the desired department (then the number is assigned to a group of managers at once). Below is a diagram that shows how calls are routed when using IVR: IVR Ringostat scheme, extension numbers, extension numbers in virtual PBX Common mistakes when connecting IVR The greeting is too long, lasting more than 10 seconds. If the caller is waiting for you to answer and a commercial is playing on the phone, he may hang up. It’s better to tune in to pleasant music while you’re waiting on the line.
Why is it important: By Fax Lists directing calls to the right employee or department, you save time, reduce the load on the secretary and avoid the influence of the human factor. You can handle calls outside of business hours. To do this, it is enough to install an audio recording that will inform you about the company’s work schedule. The caller will be able to leave a voice message. Using audio recordings, you can inform the client about discounts, promotions, or congratulate you on holidays. Build effective communication with Ringostat telephony Connect a virtual PBX in one business day and receive calls anywhere in the world Try for free How does the voice menu with extension numbers work? The redirection mechanism is very simple: The client dials your phone number.
Then he gets into the voice menu, where he is listed with extension numbers and the corresponding company departments: sales department, purchasing department, customer support, etc. When dialing such an extension number, the client goes directly to the desired manager (if he is assigned a personal number) or to the desired department (then the number is assigned to a group of managers at once). Below is a diagram that shows how calls are routed when using IVR: IVR Ringostat scheme, extension numbers, extension numbers in virtual PBX Common mistakes when connecting IVR The greeting is too long, lasting more than 10 seconds. If the caller is waiting for you to answer and a commercial is playing on the phone, he may hang up. It’s better to tune in to pleasant music while you’re waiting on the line.